Review Detail

1.00/5.00

"I've had several horrific incidents where a walker misplaced a key."

I've had several horrific incidents where a walker misplaced a key. I fitted a ring doorbell and altered my locks after becoming suspicious of the first walker. After being fired, they returned and made an attempt to enter my home. Once I fired the second walker, who had also misplaced a key, she bombarded my phone with furious texts. This required me to replace my home's locks twice in a 10-day period, costing $200 total (including the ring doorbell). Rekeying was rejected by Rover; they claimed it was the walker's expense. It was before the pandemic. I wanted to create a new account when it was time to try again recently, so I could be sure there wouldn't be any reprisals. I tried to create a second account, but Rover wouldn't let me since you can only have one account, they said repeatedly. They demanded that I report the old walkers for using their app and block them (as if I hadn't informed them about the incident BEFORE it occurred). The apps for both walkers are still open. Thanks, but no. Safety is not a priority for this business.

• Published: 2017-07-04 17:43:33