Some of their aftermarket goods routinely malfunction in less than 90 days, however they are neither replaced with successful products nor are they removed from the catalog. Check out item #34-1661. Undersized wires and loose non-soldered crimps that connect the wire to the element have a long history of failure. Moreover, the glue holding glass tubes' ceramic ends to them frequently fails even before installation is finished. Customer care has been informed of this several times, but nothing is done. Hiring a capable quality control employee is necessary.
I'm tired of dealing with the other parts company, which has undoubtedly grown too huge. When I phoned Allpoints, customer service answered all of my inquiries and put me in touch with Jody Duda. She was really helpful and professional, as was the CS person. Notwithstanding the fact that I am a tiny operation, I aim to provide Allpoints all of my future business. Many thanks to Allpoints!
I first requested the setup of an account, and within a day I received a call to confirm the information. I received assistance ordering my first order, which arrived the following day, at the same time. Excellent all-around!
This is how you should treat customers. We are all in survival mode in our business, and AllPoints always comes through with reasonable shipping costs, an unending supply of high-quality components, and a friendly staff when I need to contact. Incidentally, I really like the website, especially the simple order form. We appreciate your help as we navigate these trying times together.
I've had an All Points account for a long time and used to use it frequently, but for my own parts, I discovered prices and shipping options to be better elsewhere. I recently wanted to give them another try, but after buying four next-day air packages and only receiving one on schedule, I am hesitant to keep doing business with them. My account manager, Kyle, and I exchanged messages, but as of two days ago, we have not heard back.
They are more understanding and patient than I can say for my customers, but I'll still do business with them as much as I can and thank you all for the opportunity you've given me and the support you've given me through these difficult times. For many people, COVID-19 has been bad for business.
MarthaCampbell reviewed AllPoints Foodservice Parts & Supplies
"Hiring a capable quality control employee is necessary."
Some of their aftermarket goods routinely malfunction in less than 90 days, however they are neither replaced with successful products nor are they removed from the catalog. Check out item #34-1661. Undersized wires and loose non-soldered crimps that connect the wire to the element have a long history of failure. Moreover, the glue holding glass tubes' ceramic ends to them frequently fails even before installation is finished. Customer care has been informed of this several times, but nothing is done. Hiring a capable quality control employee is necessary.
BobbyMartinez reviewed AllPoints Foodservice Parts & Supplies
"When I phoned Allpoints, customer service answered all of my inquiries and put me in touch with Jody Duda."
I'm tired of dealing with the other parts company, which has undoubtedly grown too huge. When I phoned Allpoints, customer service answered all of my inquiries and put me in touch with Jody Duda. She was really helpful and professional, as was the CS person. Notwithstanding the fact that I am a tiny operation, I aim to provide Allpoints all of my future business. Many thanks to Allpoints!
HeatherJones reviewed AllPoints Foodservice Parts & Supplies
"I first requested the setup of an account, and within a day I received a call to confirm the information."
I first requested the setup of an account, and within a day I received a call to confirm the information. I received assistance ordering my first order, which arrived the following day, at the same time. Excellent all-around!
MargaretTurner reviewed AllPoints Foodservice Parts & Supplies
"This is how you should treat customers. We are all in survival mode in our business"
This is how you should treat customers. We are all in survival mode in our business, and AllPoints always comes through with reasonable shipping costs, an unending supply of high-quality components, and a friendly staff when I need to contact. Incidentally, I really like the website, especially the simple order form. We appreciate your help as we navigate these trying times together.
SaraRobinson reviewed AllPoints Foodservice Parts & Supplies
"I've had an All Points account for a long time and used to use it frequently,"
I've had an All Points account for a long time and used to use it frequently, but for my own parts, I discovered prices and shipping options to be better elsewhere. I recently wanted to give them another try, but after buying four next-day air packages and only receiving one on schedule, I am hesitant to keep doing business with them. My account manager, Kyle, and I exchanged messages, but as of two days ago, we have not heard back.
RachelPerez reviewed AllPoints Foodservice Parts & Supplies
"They are more understanding and patient than I can say for my customers"
They are more understanding and patient than I can say for my customers, but I'll still do business with them as much as I can and thank you all for the opportunity you've given me and the support you've given me through these difficult times. For many people, COVID-19 has been bad for business.