I bought a lock set, but for some reason I never received the receipt in the mail. The individual I spoke to on the phone when I called to request a copy of the receipt was nasty and useless. She provided me with an email address and instructed me to send them the trivial information via email. Without receiving a single response, I did it twice. Due to the customer's lack of after-sale support, I need two more lock sets and am considering buying them from another seller.
WILL NOT call you back after you leave a voicemail OR answer the phone. Their service may have been excellent in the past, but not now. My call ended with a message. When I called this morning at some time before 9am, at 9 and up till 9:05, it indicated all operators were engaged. B.S. They aren't using their phones and have them turned off.
Four of the six ada privacy indicator locks we bought have broken since being installed. These locks are obviously not appropriate for use in a professional office setting.
Vizilok has been swift in responding to our issues, despite the fact that there were initially delays in delivering and with the components identified in the first purchase. The first lock set we received has been installed, and it's a great product with amazing materials and function.
I placed an incorrect order for a left-handed lock when I really wanted a right-handed lock. The customer support staff was quite helpful in assisting me with my return and reship. They deserve a million thanks. Our staff was so pleased with the quality when the correct item finally showed up that I recently bought 5 more so we could replace all of the door locks in our building. I highly suggest Vizilok items.
I wanted to talk about shipping before completing the transaction because I was buying some Viziloks for a kayak club in Perth, Australia. Vizilok was extremely accommodating and helpful. The handles and locks, which replaced the old handles and locks, have so far worked flawlessly and were really simple to install. I've already been requested for information by a member of another group, which I gladly provided.
DorothyAnderson reviewed Vizilok
"I bought a lock set, but for some reason I never received the receipt in the mail."
I bought a lock set, but for some reason I never received the receipt in the mail. The individual I spoke to on the phone when I called to request a copy of the receipt was nasty and useless. She provided me with an email address and instructed me to send them the trivial information via email. Without receiving a single response, I did it twice. Due to the customer's lack of after-sale support, I need two more lock sets and am considering buying them from another seller.
AshleyBarnes reviewed Vizilok
"WILL NOT call you back after you leave a voicemail OR answer the phone."
WILL NOT call you back after you leave a voicemail OR answer the phone. Their service may have been excellent in the past, but not now. My call ended with a message. When I called this morning at some time before 9am, at 9 and up till 9:05, it indicated all operators were engaged. B.S. They aren't using their phones and have them turned off.
MartinWilson reviewed Vizilok
"These locks are obviously not appropriate for use in a professional office setting."
Four of the six ada privacy indicator locks we bought have broken since being installed. These locks are obviously not appropriate for use in a professional office setting.
JaneDiaz reviewed Vizilok
"The first lock set we received has been installed, and it's a great product with amazing materials and function."
Vizilok has been swift in responding to our issues, despite the fact that there were initially delays in delivering and with the components identified in the first purchase. The first lock set we received has been installed, and it's a great product with amazing materials and function.
PatriciaGonzales reviewed Vizilok
"k. The customer support staff was quite helpful in assisting me with my return and reship."
I placed an incorrect order for a left-handed lock when I really wanted a right-handed lock. The customer support staff was quite helpful in assisting me with my return and reship. They deserve a million thanks. Our staff was so pleased with the quality when the correct item finally showed up that I recently bought 5 more so we could replace all of the door locks in our building. I highly suggest Vizilok items.
AdamRoberts reviewed Vizilok
"I wanted to talk about shipping before completing the transaction because I was buying some Viziloks for a kayak club in Perth, Australia."
I wanted to talk about shipping before completing the transaction because I was buying some Viziloks for a kayak club in Perth, Australia. Vizilok was extremely accommodating and helpful. The handles and locks, which replaced the old handles and locks, have so far worked flawlessly and were really simple to install. I've already been requested for information by a member of another group, which I gladly provided.